Q: What currency are the prices in?
A: All prices are in USD.
Q: When will my order ship?
A: Usually ship within 24 hours
Q: How do I know if you have in stock what I want?
A: If the product your looking for is available to purchase on our website then you will see it on our website. Out of stock items/pictures are taken down from the website when the stock level reaches zero.
Q: What shipping methods can you offer?
A: Our shipping is done using UPS and when you make the order you will be give some shipping options to choose from at the time for the order. Fastest is next day, slowest is Ground shipping
Q: Do you ship COD?
A: No we cannot, because we outsource our shipping so we can only offer what is available on the website
Q: Does your company offer credit terms? As of May 21, 2009
A: The first order placed with Firgelli Automation must be paid in advance, with a credit card before credit terms will be considered. Companies outside of North America via bank transfer only.
Paperwork we require:
On your company letter head:
Company contact information – phone/fax/email/mailing address/website address
Accounting contact – name, phone, fax, email/mailing address
Sales/purchasing contact - name, phone, fax, email/mailing address
Credit references, Banking references/trade references
Re-sellers number, tax id.
Your companies UPS or FEDEX account number
A valid credit card number for securing $2000 credit line.
All new accounts will have a maximum $2000.00 USD credit limit.
All accounts are net 30
Payment history reviewed annually to determine credit continuance.
Our FOB for all shipments is: Ferndale Washington, USA, 98248
Our Corporate office where all checks are mailed to is located in Surrey, BC, Canada
Our fax number is: 866 226 1649
Our email address is: firstname.lastname@example.org
Our phone number is: 604-542-8945
Our office hours are: 9am-5pm pacific time
Q: How much is shipping?
A: This will depend on where you live, when you go through the ordering process you will be presented with all the shipping options based on where you live and what you want to order.
Q: Do you offer discounts for large orders or for OEMs?
A: Discount volume orders must be received via phone@ 604-542-8945.
DISCOUNTS NOT AVAILABLE ON WEB ORDERS.
DISCOUNTS APPLY PER LINE ITEM ONLY.
Q Do you have a returns policy?
A: Yes. Please note that not all parts are refundable,
Remote controls, ALL Gas Springs, TV Lift systems, and mini Actuators are NON-RETURNABLE ITEMS.
Returnable products are only accepted if the parts are not used, modified, or tampered with; and have no visible marks or damage. We are very strict about the condition of parts when returned. Returns for refund or exchange ONLY within 60 days from the invoice date, and are subject to approval and 20% restocking charge. If you wish to return your parts please contact us to get an RMA number prior to returning the item. Items returned without prior authorization take much longer to process. A printout of the returns authorization email MUST be included with the items when you return it. Items sent back without proper authorization or documents will take much longer to process.
Q: What is the warranty period?
A: One (1) year limited warranty on parts and components from the order date. NO warranty for damaged items caused by improper installation or usage outside of operating specifications. Items for warranty consideration should be sent back to the warehouse with a printout of your returns authorization email. You can obtain a returns authorization email by sending an email to email@example.com with details about your order, the product you're having issues with, and provide some information about the application the actuator is used in and photos if at all possible. Items sent back to the warehouse without returns authorization will take much longer to process.